"Skills Competition, Service Training and Strengthening"SDLG launched the overseas service skills "competition"

In recent years, major domestic construction machinery manufacturers have stepped up their internationalization efforts. In the new era and new situation, the service needs of overseas customers are also constantly changing. Timely service, spare parts supply, extended warranty and other after-market services have become important factors affecting customer choices, which has also made it increasingly difficult for agents to provide on-site services and training.

SDLG takes "customer satisfaction" as its result-oriented approach, keeps a close eye on product and service capabilities, combines training with service skills competitions, and uses skills competitions as a means to encourage dealer service personnel to improve their troubleshooting skills and overall service capabilities.

Especially this year, after fully communicating with agents, we focused on practical skills and supplemented them with theoretical knowledge training, focusing on common skills to quickly improve the actual ability of service personnel. At the same time, service personnel shared their service experience and problem-solving skills on site, using point to lead the whole, speaking from their own experience, and using case analysis to analyze theoretical principles, which left a deep impression on each other. Muhan, a service staff from Kazakhstan, said happily: "This is the real training we need!" The training competition takes into account both competitiveness and fun, presenting a good learning state and a strong atmosphere of catching up with each other.